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Delivery Information


Order Processing
We process and dispatch orders 7 days a week (bank holidays excluded). If your order is placed on a bank holiday the order will not be processed until the next working day. Saturday and Sunday are not considered as working days, therefore if you wish to receive your order on either of these days, you will need to choose a day specific delivery option. For all orders placed Monday – Friday, your order must be placed before 10pm to be dispatched same day. Orders placed on Saturdays must be placed before 1pm to be dispatched the same day, and orders placed on a Sunday must be placed before 4pm for dispatch the same day.

Customised orders must be placed before 4pm, Monday to Friday for same day dispatch, any orders placed after 4pm or on a weekend or bank holiday requiring customisation will not be processed until the next working day.


Where is my Order?
Once your order has been successfully dispatched, we will notify you via email. If you have chosen a tracked service, you will also receive the relevant tracking information. If you have any queries about your order or issues with your delivery information, please email enquiries@directsports-eshop.com


UK Mainland Delivery
•   We offer Free Standard Delivery (2-3 days) on all orders over £50.00.
•   For orders below £50.00 we offer Standard Delivery (2-3 days) from £2.99.
•   We also have a wide range of Next working day, timed and day specific options, you can find these prices in your basket.


UK Non-Mainland and Scottish Highland Delivery
•   We offer Free Standard Delivery (2-3 days) on all orders over £50.00.
•   For orders below £50.00 we offer Standard Delivery (2-3 days) from £2.99.
•   We offer a DPD Two-day service, price varies depending on location, you can see this is your basket.
•   Please note that our DHL Next Working day services are only available up to 4pm. Any order placed after this time will be delivered the following working day.


International Deliveries

Please note that cut-off for same day dispatch on international orders is 4pm.

•   We offer a range of delivery options for international deliveries worldwide.
•   Your delivery price will be calculated in your basket and is worked out using the size and weight of the items you are ordering.
   DHL Next Working day delivery is available to most European destinations, you will see this option appear when you choose your country. All other international destinations will be delivered in 2-3 days with DHL.
   If you cant find your country in our list of international destinations, please email us at enquiries@directsports-eshop.com for further assistance.
•   Import duties, taxes and charges are not included in the price of the goods purchased. These charges are the buyer’s responsibility. We advise to check with your countries customs office to determine what (if any) the additional costs will be.


Missing Parcels
Please note in the extremely rare case that a parcel is lost, we are unable to cancel or replace the goods until our couriers have completed their investigation (usually within 48 hours).


Bank Holidays
Please note that Saturdays, Sundays and Bank Holidays are not considered as Working Days. We dispatch orders 7 days a week and offer a range of weekend delivery options that can be found in the basket. No orders will be processed, dispatched or delivered on Bank Holidays.


 
 
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Direct Sports Ltd, Evolution, Wynyard Business Park, Wynyard, Stockton-on-Tees, TS22 5TB. Registered in England, No 04648702