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Direct Cycling Frequently Asked Questions


How Can We Help You?


Before returning an item to us, please view our full returns policy, here: Returns Policy

You can access our Returns Portal here: Returns Portal

You will need the email address you used to place the order and the Invoice Number (eg. DS12345678) to access the portal.

To track your order please login and select “My Orders”. From here you are able to track the progress of any current orders with us. If this does not provide you with sufficient information you can contact us from this section of the website.

If a fault has occurred with your product please return the item in a well packaged box and include a covering note with your name, order number and details of the fault. Please note that Direct Sports do not accept responsibility for any items lost, delayed or damaged in the post. We will despatch any replacement goods free of charge on a standard delivery service.

We assess all faults quickly and may return to the manufacturer for detailed inspection if we are unable to reach a definitive conclusion as to the problem. Please be aware this can take up to 14 working days. We will aim to keep you informed during this process.

All warranty items are assessed by each product's manufacturer and they make all decisions as to the status of the claim. All products come with a 12-month warranty and this is valid from the date your original item is delivered.

Please note that strings, customised re-strings, grips, grommets, insoles and laces are consumable and are exempt from the above policy.



Enquiries: 01740 646961


If your query is urgent please ring during office hours as is often faster than emailing.

Our office hours are Mon to Fri, 9:00AM – 5:30PM.

We aim to answer emails within 24 hours.

Direct Cycling

Business Hours are 9am - 5.30pm

Our UK customer service team are here to help.
They are available : Monday - Friday : 9am – 5:30pm

We aim to respond to all emails within 24 hours but during busy periods this may take a little longer.



Direct Sports Ltd,
Wynyard Business Park,
Wynyard, Stockton-on-Tees,
TS22 5TB.


  Business Registration

Company registered address as above.

Registered in England, No 04648702